This policy covers what you pay Hopkins Systems for your plan. Payments your own customers make to your business are between you and them; your own policies apply to those.
Monthly plans
- You can cancel at any time from Settings, Your Hopkins Systems plan, or by emailing us.
- Your plan stays active until the end of the month you already paid for, then stops. You will not be charged again.
- Monthly payments are not refunded, in full or in part.
Yearly plans
- You can cancel within the first 30 days of a yearly plan for a full refund of the yearly price.
- After 30 days, you can cancel at any time. Your plan stays active until the end of the paid year and does not renew. The rest of the year is not refunded.
- We email you before a yearly plan renews.
Setup fees
- A setup fee pays for building your workspace with you.
- If you cancel before your setup call, we refund the setup fee in full.
- Once the setup call has happened, the setup fee is not refunded.
- Paying yearly waives the setup fee on plans that say so on our pricing page.
Free trials and free periods
- A free trial ends on the date shown in your account. You are not charged unless you add a card and start a plan.
- If Hopkins Systems gives you a free period, it ends on the date shown in your account, and we email you before it ends.
If we end the service
If we ever stop offering the platform, we will give you at least 30 days' notice, refund any time you paid for and did not use, and help you download all of your data.
Your data after you cancel
You can download all of your data from Settings at any time. After a workspace is closed, its data is deleted 60 days later unless you reopen it.
Questions
Email hello@hopkinssystems.com. We aim to reply within one business day.